Shipping and Delivery Policy
Last updated: 18 September 2026
1. Where we deliver
We currently deliver within South Africa only. We do not ship internationally at this time.
We deliver to street addresses. We cannot deliver to a post office box.
2. What delivery costs
| Option | Cost | Timeframe |
|---|---|---|
| Standard delivery, anywhere in South Africa | R150 | 3–5 working days from dispatch |
| Orders over R1 000 | Free | 3–5 working days from dispatch |
Delivery is charged per order, not per item. The exact amount is shown at checkout before you pay.
3. Order processing
- Orders are processed on working days only — Monday to Friday, excluding South African public holidays.
- Orders placed before 12:00 on a working day are usually dispatched the same or next working day.
- Orders placed after that, or over a weekend or public holiday, are dispatched on the next working day.
- You will receive an email confirming your order, and a second email with a tracking number once it has been handed to the courier.
4. Delivery timeframes
Once dispatched, standard delivery takes approximately:
- Major centres (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein): 2–3 working days
- Smaller towns and outlying areas: 3–5 working days
- Remote or farm addresses: 5–7 working days
These are estimates provided by our courier, not guarantees. Delivery times can be affected by weather, load-shedding, courier backlogs, and peak periods such as Black Friday and December.
5. Tracking your order
You will receive a tracking number by email once your parcel is collected by the courier. If you have not received tracking within 2 working days of your order confirmation, email us at info@vanesmari.com.
6. Delivery attempts
The courier will attempt delivery during business hours and will usually contact you beforehand on the number you provided at checkout.
- Please make sure someone is available to receive and sign for the parcel.
- If nobody is available, the courier will normally attempt delivery again or hold the parcel at a local depot.
- If delivery fails because the address given was incorrect or incomplete, or because nobody was available across repeated attempts, a re-delivery fee may apply.
7. Damaged or missing parcels
Check your parcel on arrival. If the packaging is visibly damaged, note this with the courier at the point of delivery if you can.
Contact us at info@vanesmari.com within 7 days if your parcel has not arrived by the expected date, arrives damaged, or an item is missing.
Keep all packaging until the matter is resolved — the courier may need to inspect it. We will trace the parcel and, where it is lost or damaged in transit, replace the item or refund you in full. See our Refund and Returns Policy.
8. Risk and ownership
Risk in the goods passes to you on delivery. Ownership passes once we have received payment in full.
9. Incorrect address
It is your responsibility to give us a correct and complete delivery address. If a parcel is returned to us because the address was wrong, we will contact you. Re-sending will attract a further delivery charge.
10. Contact
VANES MARI (PTY) LTD
Registration number: 2026/137169/07
1406 Chard Road, Langebaan Country Estate, Langebaan, Western Cape, 7357
Email: info@vanesmari.com